Bridgehaven operates through appointed intermediaries, Managing General Agents (MGAs) and claims handlers, and does not deal directly with policyholders.
If you wish to make a complaint regarding a policy, claim or service received in connection with an insurance product underwritten by Bridgehaven, you should, in the first instance, contact the intermediary, MGA or claims handler that you have been dealing with. They will investigate your complaint in accordance with their complaints procedure and applicable regulatory requirements.
If your complaint remains unresolved you may contact Bridgehaven directly:
Bridgehaven Specialty UK Limited
Email: [email protected]
Address: Bridgehaven Specialty UK Limited, 70 Gracechurch Street, London. EC3V 0HR
Where eligible, complainants may be entitled to refer their complaint to the Financial Ombudsman Service (FOS) if they remain dissatisfied following the final response.
Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567